Policy Privacy



The website https://www.satisfactiongroup.com ((hereinafter the “Site” or “Website”), is published and hosted in accordance with its legal notices (https://www.satisfactiongroup.com/terms-of-use/).

The Site may collect Personal Data from the User under the conditions set out below and in compliance with the national and European standards provided for the collection and processing of personal data, and in particular the General Data Protection Regulation (GDPR no. 2016-679).

“Data” means any information relating to the use of the Site by the user.

The “Personal Data” refer to any information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies.

The “User” refers to any person who accesses and navigates on the Site.

1.Types of data collected

The Personal Data collected on the Site are the following: surname, first name, telephone number and email address.

The Personal Data collected is kept in a form that allows the User to be identified for a period of time that does not exceed the time required for the purposes for which the data is collected and processed.

In any event, the data will be kept for a maximum period of 1 year from the last contact with the User.

In addition, the Site collects information that helps to improve the User’s browsing experience. This data is collected with the User’s consent and kept according to the methods presented in the cookie management policy (https://www.satisfactiongroup.com/cookies/).

  1. Purpose of the data collected

The Data likely to be collected on the Site are collected in order to allow the proper functioning and improvement of the Site, its services and functionalities.

The collection of Data carried out if necessary is meant for managing the User’s requests, detecting fraud or elaborating commercial statistics allowing the development of the services offered by the Site.

  1. Right of access, rectification and opposition

In accordance with the European regulations in force, the Users of the Site have the following rights:

  • Right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), updating, completion of Users’ data Right to block or erase Users’ personal data (Article 17 of the GDPR), when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited;
  • Right to withdraw consent at any time (article 13-2c of the GDPR) ;
  • Right to limit the processing of Users’ data (Article 18 of the DPMR) ;
  • Right to object to the processing of Users’ data (Article 21 of the GDPR) ;
  • The right to the portability of data provided by Users, when these data are subject to automated processing based on their consent or on a contract (Article 20 of the GDPR);
  1. Responsible for data processing

The controller is the legal person (undertaking, municipality, etc.) or natural person who determines the purposes and means of a processing operation, i.e. the objective and the manner in which it is to be achieved.

The person responsible for processing personal data on the Site is SATISFACTION – THE TELEVISION AGENCY, a simplified joint stock company with a single shareholder, with a capital of 10,520.00 Euros, registered in the Paris Trade and Companies Register under number 523 988 095 and whose registered office is located at 78, avenue Marceau – 75008 Paris.

If the User wishes to know how the Site uses his/her Personal Data, to ask for them to be corrected or to object to their processing, the User may contact the data controller in writing.

In this case, the User must indicate the Personal Data that he/she wishes to have corrected, updated or deleted, identifying himself/herself precisely with a copy of an identity document (identity card or passport).

More generally, for any question relating to the management and use made of his or her personal data, the User may contact the Data Controller by mail at the address of the registered office indicated or by e-mail at: [email protected].

  1. Non-disclosure of personal data

The Site will not process, host or transfer the Personal Data collected to a country outside the European Union or recognized as “unsuitable” by the European Commission.

However, the Site remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Regulations on Data Protection (GDPR n° 2016-679).

The Site undertakes to take all necessary precautions to preserve the security of Personal Data and in particular that they are not communicated to unauthorized persons.

However, if an incident affecting the integrity or confidentiality of the User’s Information is brought to the Site’s attention, the Site must inform the User as soon as possible and inform him/her of the corrective measures taken.

Furthermore, the Site does not collect any “sensitive” data.

No Personal Data of the user of the Site is published without the user’s knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties.

  1. Security

To ensure the security and confidentiality of Personal Data, the Site uses networks protected by standard features such as firewalls, pseudonymization, encryption and password protection.

When processing Personal Data, all reasonable steps are taken to protect it against loss, misuse, unauthorized access, disclosure, alteration or destruction.

  1. Cookies

The SITE uses cookies in accordance with its cookie management policy, which can be consulted here: (https://www.satisfactiongroup.com/cookies/).

  1. Applicable law and jurisdiction

Any dispute in connection with the use of the Site is subject to French law.

Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Paris.